Security & data, in plain words
Where your data lives
The Ringlio Brief · Ringlio AI · Perth, Western Australia
A Brief is built from your documents, so the first thing most businesses ask is a fair one: where does our information go, and who can see it? Here is the honest, plain-English answer. The formal detail is in our Privacy Policy.
- It’s stored in Australia. Your documents, the questions your customers ask, and the answers we compose are kept on infrastructure in Sydney. To compose an answer we send the relevant passage to our AI providers for processing, but your records are stored here, in Australia.
- It answers only your questions. Your documents are used to power your Brief and nothing else. They are never blended into another business’s answers.
- It’s never used to train AI. We don’t train models on your content or your customers’ questions, and our AI provider doesn’t either — it answers and moves on.
- It’s never sold or handed to advertisers. No data brokering, no ad tracking, no third-party profiling.
- Access is locked down. The data sits behind row-level security reachable only by our server — not exposed to the public or the browser. Visitor IP addresses are stored only as a scrambled one-way hash, and we don’t log the text of questions in our security records.
- You can have it deleted. Ask us, or cancel, and we remove your documents and account data — bar anything the law obliges us to keep — and a visitor can have their registered details removed on request.
The short listWho helps us run it
We keep the moving parts few and name them openly. The providers we rely on, and where each one runs:
| Provider | Role | Where |
|---|---|---|
| Supabase | Database & document storage | Australia (Sydney) |
| Vercel | Runs the application | Australia (Sydney) |
| Anthropic (Claude) | Composes the answer from your documents; doesn’t train on it | United States |
| Voyage AI | Helps the Brief find the right passage to answer from | United States |
| Resend | Sends you the leads your Brief captures | United States |
| Stripe | Handles billing securely (clients only) | Australia / United States |
| Formspree | Delivers the free-sample form on ringlioai.com only | United States |
Some of these providers are overseas; our Privacy Policy (§ 05) sets out exactly how that is handled under the Australian Privacy Principles.
In writingTwo commitments to every client
This page is more than reassurance — our Terms of Service (§ 09) turn it into promises:
- If we become aware of a data breach affecting your documents or your visitors’ information, we notify you without undue delay, tell you what we know, and keep you informed as we contain and resolve it.
- This list is the list. Before we add or replace a provider that will process your data, we give you prior written notice — and if you reasonably object on data-protection grounds, you can cancel before the change takes effect.
Want a copy of this page for your own compliance file, or have a specific question about data residency or deletion? Email us — a founder answers, same day, Perth time: hello@ringlioai.com.